Support

Get help with Bootspring through multiple support channels. For the full, always-current support and troubleshooting guide, open the in-app help drawer at Dashboard → Support (the canonical source this page summarizes).

Overview#

Bootspring offers several support options:

Documentation#

Start with our comprehensive docs:

• Getting Started - First steps
• Core Concepts - How Bootspring works
• CLI Reference - Command documentation
• API Reference - API documentation
• Troubleshooting - Common issues

Community#

Discord#

Join our Discord community:

• Get help from other users
• Share tips and tricks
• Participate in discussions

Join Discord

Feature Requests#

For technical discussions:

• Feature requests
• Integration help
• Best practices

Email Us

Twitter/X#

Follow for updates:

• Product announcements
• Tips and tutorials
• Community highlights

@bootspringdev

Support Tickets#

Creating a Ticket#

1. Go to Dashboard > Support
2. Click New Ticket
3. Fill in details:
   • Subject - Brief description
   • Category - Issue type
   • Priority - Urgency level
   • Description - Detailed explanation
4. Attach files if needed
5. Submit ticket

Ticket Categories#

Priority Levels#

Choose a priority when you open a ticket: Low, Normal, High, or Urgent. Response targets depend on your plan — see pricing for the support level included with each tier.

Ticket Status#

Support Dashboard#

Manage your tickets from Dashboard → Support: open new tickets, track their status, and reply to support responses in one place.

Email Support#

Contact us directly:

• General: support@bootspring.com
• Security: security@bootspring.com
• Enterprise: enterprise@bootspring.com

Include in your email:

• Account email
• Project name (if applicable)
• Detailed description
• Steps to reproduce (for bugs)

Priority Support#

Available for Pro, Team, and Enterprise plans:

Benefits#

• Faster response times
• Direct access to engineers
• Screen sharing sessions
• Priority bug fixes

Accessing Priority Support#

1. Submit ticket through dashboard
2. Mark as priority issue
3. Receive expedited response

Enterprise Support#

Enterprise plans include:

Dedicated Support#

• Named support contact
• Direct Slack channel
• Phone support
• 24/7 availability

Onboarding#

• Implementation planning
• Technical setup
• Team training
• Best practices review

Account Management#

• Quarterly business reviews
• Roadmap previews
• Custom integrations
• Success planning

System Status#

Check the live service health endpoint:

bootspring.com/health

Providing Good Information#

Help us help you faster:

For Bugs#

Include:

• What you expected
• What happened instead
• Steps to reproduce
• CLI version (bootspring --version)
• OS and version
• Error messages (full text)

For Technical Issues#

Include:

• Project configuration
• Relevant code snippets
• API responses
• Log output

Screenshots#

Add screenshots when helpful:

• Error dialogs
• Unexpected behavior
• Configuration screens

Security Issues#

Report security vulnerabilities:

1. Email security@bootspring.com
2. Do NOT post publicly
3. Include details for reproduction
4. We'll respond within 24 hours

See our Security Policy for details.

Feedback#

We welcome feedback:

Product Feedback#

• Feature requests on GitHub
• Upvote existing requests
• Join beta programs

Documentation Feedback#

Each doc page has a feedback form:

• Was this helpful?
• What's missing?
• Suggest improvements

General Feedback#

Email feedback@bootspring.com with:

• What you like
• What could improve
• Your use case

Resources#

Video Tutorials#

• Getting started guide
• Feature deep dives
• Best practices

YouTube Channel

Blog#

• Product updates
• Tutorials
• Case studies

Blog

Newsletter#

Weekly updates:

• New features
• Tips and tricks
• Community highlights

Read the blog

Related#

• Documentation - Full documentation
• Changelog - Product updates
• Community - Join the community